Effective Date: September 18, 2026

Elite Coats 502 LLC ("Elite Coats 502," "we," "us," or "our") respects the privacy of our customers and website visitors. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, request an estimate, book services, communicate with us, or otherwise interact with our business.

1. Information We Collect

We may collect information you voluntarily provide, including your name, phone number, email address, service address, billing information, project details, service requests, appointment information, communications, photographs, and other information necessary to provide our services.

We may also receive certain technical information when you use our website, such as device, browser, IP address, website usage, cookies, or similar information, depending on the technologies and services used by our website.

2. How We Use Information

We may use information to:

- Respond to inquiries and estimate requests.

- Schedule and provide services.

- Prepare estimates, invoices, and other project documentation.

- Process payments and maintain business records.

- Communicate regarding appointments, projects, estimates, invoices, and customer service.

- Send service reminders, follow-ups, promotions, or other marketing communications where permitted.

- Improve our website, services, customer experience, and business operations.

- Protect our business, customers, employees, and property.

- Comply with applicable legal, accounting, tax, or regulatory requirements.

3. Jobber and Other Service Providers

Elite Coats 502 uses third-party service providers to help operate our business. These may include customer relationship and field-service management systems such as Jobber, website hosting providers, payment processors, email and text-message providers, marketing platforms, analytics providers, and other business technology services.

Information may be shared with these providers when reasonably necessary for them to perform services on our behalf. Their handling of information may also be governed by their own privacy policies and terms.

4. Payment Information

Payments may be processed through third-party payment processors. Elite Coats 502 may not directly store complete credit or debit card information when payments are processed through these providers. Payment information is handled according to the security and privacy practices of the applicable payment processor.

5. Text Messages, Calls & Email

When you provide your phone number or email address, we may use it to communicate with you regarding inquiries, estimates, appointments, projects, invoices, service updates, and customer support.

Where permitted and appropriate, we may also send promotional or marketing communications. You may request to stop receiving marketing communications at any time. Transactional or service-related communications may still be sent when necessary to provide requested services.

6. Photographs & Project Information

We may take photographs or videos before, during, and after projects for documentation, quality control, estimates, training, dispute resolution, and business purposes.

Project photographs may also be used for marketing, advertising, social media, website content, or portfolio purposes when appropriate. Customers may request that identifiable photographs of their property not be used for marketing.

7. How We Share Information

We do not sell customer personal information for money.

We may disclose information to service providers assisting with our operations; when necessary to provide requested services; when required by law, court order, or governmental authority; to protect our rights, property, customers, or others; or in connection with a business transaction such as a merger, acquisition, financing, or sale of business assets.

8. Cookies & Website Technologies

Our website and third-party services may use cookies or similar technologies to operate website features, understand website usage, improve performance, and support advertising or marketing activities.

Browser settings may allow users to restrict or disable certain cookies, although doing so may affect some website functionality.

9. Data Security

We take reasonable administrative, technical, and organizational measures appropriate to our business to protect personal information. However, no electronic transmission or storage method can be guaranteed to be completely secure.

10. Data Retention

We may retain customer and project information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with accounting, tax, insurance, and legal obligations, resolve disputes, and protect legitimate business interests.

11. Your Choices

You may contact us to request corrections or updates to personal information we maintain about you, subject to applicable legal and recordkeeping requirements.

You may opt out of promotional emails or text messages using the provided opt-out method or by contacting us. Opting out of marketing does not necessarily prevent communications related to active estimates, appointments, projects, payments, warranties, or other business transactions.

12. Children's Privacy

Our services are intended for property owners, businesses, and other customers seeking our services and are not directed toward children. We do not knowingly seek to collect personal information from children through our website.

13. Third-Party Websites

Our website may contain links to third-party websites or services. Elite Coats 502 is not responsible for the privacy practices, security, or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal requirements. The current version will be posted on our website with its effective date.

15. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Elite Coats 502 LLC

Louisville, Kentucky

Website: elitecoats502.com